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Thumbtack and TaskRabbit are America’s most trusted home services websites. Both are tough competitors and hold good popularity in the market.
While Thumbtack emphasizes long-term relationships between customers and service providers, TaskRabbit is all about getting work done in two shakes. Thumbtack is preferable for long-duration projects like wedding organization, electricity work, etc. TaskRabbit is good for once-in-a-while tasks of shorter duration or handyman services like furniture assembly, home service, etc.
|Workflow||Posting of projects, bidding based||Searching and selection of service provider|
|Services Offered||Large-scale Projects- Whitewashing, Furniture repair, Construction work, etc||Handyman jobs- Gardening, Plumbing, Cleaning, etc.|
|Region of Operation||USA||USA, Canada, UK, Portugal, France, Spain, Italy, Monaco, Germany|
|Cancellation & Refund Policy||Strict policy to support the service providers||No policy as such|
At Thumbtack, a customer is required to create a project. A project is basically a representation of all the details of the task the customer wants to get done from the help he hires.
This project is later on shared with Pros or professionals who have matching target preferences with the customer’s demand. Also, a customer can directly scroll for top professionals based on the reviews and their work experiences and hire them directly,
At TaskRabbit, the functionality is a bit reduced. A customer needs to choose the task he wants to get done from an arbitrary list.
Following that, he has to provide his schedule for getting the job done i.e. immediately or in the future, on the basis of which TaskRabbit produces search results of eligible Taskers. Now, the customer can select his favorite choice from the results and communicate further details to him.
Thumbtack’s business model is solely dependent on the service providers. The company charges them for contacting leads i.e. opportunities. The professionals place bids for advertising themselves on the basis of which leads are shared with them. The charges for getting a successful lead can go as high as $60. However, unlike TaskRabbit, Thumbtack does not charge any commission from the customers and all the compensation for the service is directly made to the professional.
TaskRabbit on the other hand shares a part (15%) of the hourly fee charged by the professional for serving a customer. Also, it charges professionals a $25 registration fee in some regions.
Thumbtack provides help on large-scale projects like the organization of a wedding, painting a house, hiring a pet sitter, hiring a cook, etc. Thumbtack provides customers with individual helpers and teams of skilled labor too. Accordingly, the pricing structure of Thumbtack is high in comparison to other brands.
TaskRabbit is an organization that helps people with daily household needs like getting a tap leakage fixed, assembling furniture, cleaning indoors, installation of appliances, etc. TaskRabbit as its name suggests gets tasks done by ‘rabbits’ who are fast-paced and highly skilled workers, known as Taskers.
It really depends on the job for which help is required. On Thumbtack, projects like photography and wedding management cost around $1000 while handyman services like cleaning and walking a pet cost around $50. There is no service fee involved that is to be paid to Thumbtack.
On TaskRabbit, the customers pay lesser amounts than on Thumbtack. The average hourly rate on TaskRabbit is around $25-60. However, the customers do pay a service fee or commission to TaskRabbit for matching them with the required professionals.
Thumbtack services can be availed in almost every locality in the USA. However, the company has not expanded across borders.
TaskRabbit being a comparatively older company has its stronghold in the USA as well as far-distance countries like Spain, France, the UK, Italy, Portugal, Germany, Monaco, and Canada
At Thumbtack, since the professional pays for a lead, he is liable to get a refund if the project is canceled. There are two ways of getting a refund — Cancellation by the customer or Duplicate lead and Cancellation by the Pro himself. In the former, a full refund is granted instantly while the latter depends on the details of the case.
If the reason is logical enough, the refund is provided within 30 days. In case of cancellation by the customer, a cancellation fee of $15 is charged if the action was done < 24 hrs before the scheduled start.
At TaskRabbit, there is no provision for a refund on cancellation since there is no payment made by any side before the task is completed. However, a customer shall pay a cancellation if the project is canceled < 24 hrs before the scheduled start.
Thumbtack has a solely service professional-centered business model. They are the sources of revenue for the company hence the company tries its best to support them in terms of getting good leads and higher compensation. However, due to its sophisticated standards, it faces huge competition from Thumbtack alternatives like TaskRabbit, Upshift, Amazon Mechanical Turk, etc.
TaskRabbit is focused on providing clients with the most affordable and convenient solutions for their daily needs. It is customer-centric and works on the commission model.
People get their menial work like cleaning, babysitting, etc. done from efficient service providers at cheap rates and in no time. However, due to the high demand, the company faces competition from brands like Handy, Thumbtack, Angie’s List, and others.
Also Read: Apps Like TaskRabbit
Both companies have their defined domains of expertise. The common aspect of both is their ulterior motive to help out people in times of need. With the existence of such beneficial services, people simply use them for finishing regular household tasks so that focus on more important work.